• Buyer Support

      Frequently asked questions about shipment, payment and return

      Pre-order

      Payment, Shipment & Return

    • Pre-order

      1. For government purchase, here is related information about HC Photonics Corp. (HCP):

       

      DUNS: 658028662

      NCAGE Code: SW258

      NAICE CODE: 333314

       

      You may find HC Photonics Corp. at SAM (The System for Award Management)

      https://www.sam.gov

      2. How could I get the quote of PPLN as soon as possible?

       

      You can refer to our off-the-shelf standard PPLN chips to see if they can fit your requirement.

      If the customized products are needed, the more details we have from you, the quicker we can send you the quote. Please let us know required QPM periods or conversion configurations you plan with quantity, coating spec, special requirements such as transform-limited output pulse and detailed contact information, then we can propose you suitable solutions with quotation soon.

      3. Where could I find and discuss with HCP face to face?

       

      Normally, we'll join the Exhibitions regularly. Please check with our updated news and welcome to stop by our booth.

      Every year: Photonics West in San Francisco (Feb.), LASER World of PHOTONICS CHINA in Shanghai (Mar.)

      Every Two year: CLEO in San Jose (May), LASER World of PHOTONICS in Munich (Jun.)

      4. How to calculate the needed poling period of my PPLN?

       

      We use the Sellmieir equation published on Appl. Phys. B (2008) 91: 343 to calculate the phase-matching period of the PPLN. Although the index sometimes varies by wafer lot, usually it can be compensated by slightly adjust the phase-matching temperature.

      5. What's the warranty period of HCP's products?

       

      12 months after delivery and under normal operation.

    • Payment, Shipment & Return

      1. How does HCP ship goods?

       

      HCP ships goods via express carriers such as FedEx, UPS, DHL or TNT when the shipping fee and insurance are prepaid. Freight collect is also an option as long as you give us your express carrier account number or the contact of your forwarder.

      A shipping notice including invoice/packing list and tracking number will be emailed after every shipment.

       

      HS Code/CCC Code for Export

       

      PPLN: 8541.40/8541.40.11.009

      Mixer(module): 9013.80/9013.80.90.001

      Oven set: 8514.30/8514.30.00.007

      TC038: 9032.89/9032.89.90.009

      IR card: 9027.50/9027.50.00.000

      2. What’s the Banking and Handling fee and why should I pay for it?

       

      Banking and Handling fees are charged by banks including your bank and Intermediary bank (corresponding bank) to process wire transfers. That’s why you will see “Banking and Handling fees” on invoice total.

      3. When could I have my invoice and where should I wire the payment?

       

      HCP will not post/mail the hard copy of invoice separately but send the invoice along with goods. At the same time, a shipping notice including invoice/packing list and tracking number will be emailed to the receiver/account payable after every shipment.

       

      HCP Banking Information

      Bank name:

      MEGA INTERNATIONAL COMMERCIAL BANK CO LTD

      HSINCHU SCIENCE PARK HSIN-AN BRANCH

       

      SWIFT Code: ICBCTWTP020

      Address：No.1, Hsin-an Rd., Hsinchu Science Park, Hsinchu City 30076, Taiwan

      A/C No.: 02053022100

      A/C name：HC Photonics Corp.

       

      Payment Remittance Instruction

      4. May I pay my order by CREDIT CARD or CHECK?

       

      Yes, we accept major credit cards such as VISA, Master or AE cards with 3% surcharge. Please ask for credit card authorization form from our Sales team before payment.

      Payment with CHECK is also acceptable and the surcharge will be US$50 for each check.

      5. How could I do if I get a problem with HCP's products?

       

      Please contact our Sales team (service@hcphotonic.com) directly and provide the series No. or chip ID on our products and we will process the follow-up immediately. In case we need to call the product back for further investigation, a RMA document will be issued for returning process.

      6. What is the discrepancy between the final amount I'm charged and the quotation HCP provided?

       

      Please be informed since HCP is located in Taiwan, all the credit card payments will be processed by the currency of NTD (New Taiwan Dollar).

      Therefore, there shall be a slight discrepancy caused by the exchange rate.

      Also, there might be extra handling fee charged by your credit card issuing bank and please check with your bank for further information.

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